can't create account on the app

[Faigy1]

eversafe page comes up blank so I can't enter an email/password to create the account

[coffeehead72]

yep i just ant my money baack for the sim and the month i paid

[softech]

@coffeehead72 sorry, support all online and PM is Prepaid and no refund.  Since you paid for the service already z why not share your phone problem and let us try to help 

[coffeehead72]

insults? Really what insults?

[coffeehead72]

Lol yep new sim new app not not my broswer as on the computer phone and ipad the site is blank so it something else Yep i paid for a plan wish i didnt. 

[dust2dust]

@coffeehead72- How far have you got? Bought a sim? Paid for a plan? Not working? The app actually shells out to the default browser for many functions. If you have set extra options on your default browser then that might be why you're having some problems.

[coffeehead72]

yep they no help lol i give uphow do i get my money back?

[dust2dust]

@coffeehead72- We can all see you're frustrated. And rightfully so. You may not be aware that we are customers like you. We're here trying to help our fellow customers. The abuse and insults are unnecessary and unwelcome.

[coffeehead72]

than what when it dont work!

[coffeehead72]

cant new sim

[coffeehead72]

Yep did not much help

[coffeehead72]

xxxxxxxxxxxxxx

[coffeehead72]

nope as it a new sim

[softech · Accepted solution]

@coffeehead72 sorry,PM support is all online , please message support at 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[coffeehead72]

xxxxxxxxxxxxxxxx

Edited by computergeek541: inappropriate remarks removed

[coffeehead72]

same and ill i get is reinstall app grr

[BKNS27]

@Faigy1 

You can try login on the self serve PM website or the PM app.

[Handy1]

@Faigy1  Uninstall the app and re instal it . See if that helps