can't access email account connected to PM account for security verification to gain access to updat

[seangb]

I cannot access my Public Mobile account in order to update the email info because you want to send a confirmation security number to the same inaccessible email I wish to update. How do I gain access?

[darlicious]

@seangb 

Are your phone services currently suspended? Because you can send the 2fa verification code to your phone via SMS text.

If your plan services are suspended you could just reactivate your plan by paying through 611 or by calling 1 855-4 PUBLIC and enter your 10 digit phone number.

If you know the 4 digit account pin# you can pay with the credit card on file. If you do not know the 4 digit account pin# you can pay by purchasing a public mobile voucher.

Once you pay for your plans services and reactivate your account you can then have the 2FA verification code sent to your phone. Once you've gained access to your account and you can remove the 2FA and you can then contact customer support to change your email address.

Read linked post below for information on how to purchase a public mobile voucher.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[Timer]

@seangb 

open ticket directly > https://bit.ly/3QVWGEu

or contact PM support team by private message CS_Agent  to change email and set new password.

and change the community email address by yourself  My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

[softech · Accepted solution]

@seangb If you need to update the email address used, you need to open ticket with PM Support

Please open ticket using one of the two ways below:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there