07-30-2019 12:42 PM - edited 01-05-2022 06:10 AM
07-31-2019 01:59 PM
@srlawren wrote:
@Anonymous wrote:Whoa! Hold on to the activation talk. We don't actually know what the OP means.
@Anonymous thanks for that, I was about to post the same thing and then noticed your reply. @denis2 @mh1983 if this SIM card is a replacement card (say, if you meant to keep an existing account but with a new SIM card), then going to the activate page is not at all the right thing to do.
Understood, apologies. The overriding point is we need more info from the OP.
07-30-2019 01:38 PM
@Anonymous, @srlawren, I had the same 'stomp on the brakes' now thought. Getting the whole story first is key before giving dangerous instructions.
07-30-2019 01:32 PM
@srlawren wrote:
@Anonymous wrote:Whoa! Hold on to the activation talk. We don't actually know what the OP means.
@Anonymous thanks for that, I was about to post the same thing and then noticed your reply. @denis2 @mh1983 if this SIM card is a replacement card (say, if you meant to keep an existing account but with a new SIM card), then going to the activate page is not at all the right thing to do.
I wouldn't normally be quite so strong but doing an activation would burn the $10 SIM or waste the previous account. Both of which we still don't know. If they had used if's and maybe's then I wouldn't've said anything.
07-30-2019 01:22 PM
@Anonymous wrote:Whoa! Hold on to the activation talk. We don't actually know what the OP means.
@Anonymous thanks for that, I was about to post the same thing and then noticed your reply. @denis2 @mh1983 if this SIM card is a replacement card (say, if you meant to keep an existing account but with a new SIM card), then going to the activate page is not at all the right thing to do.
07-30-2019 01:21 PM
@eugenepomper wrote:New SIM card replaced and the message from Public Mobile is call *611
This is not enough information for any suggestions. @eugenepomper please answer the questions of other users before trying any of the suggestions to activate the card. It may just be a self-serve visit to reassign your SIM on your account.
07-30-2019 01:06 PM
@eugenepomper wrote:New SIM card replaced and the message from Public Mobile is call *611
Why you replaced your SIM card?
What phone are you using?
You phone may not compatible with PM.
07-30-2019 12:59 PM
07-30-2019 12:53 PM
Did you go to http://activate.publicmobile.ca to activate the new SIM?
07-30-2019 12:51 PM - edited 07-30-2019 01:27 PM
Need more info
07-30-2019 12:47 PM
@eugenepomperDo you have an active account when you log into selfserve? or is it a new SIM card with a new account? Have you connected your new SIM card to your current account?