calls go direct to old service provider voice mail

[PinotN]

Hi to all

calls go direct to old service provider, i can text but replay dos not get delivered back

thank you

[BKNS27]

@PinotN 

Your porting is not completed but your old SIM will continue to work up to 2 hours if you confirmed to the text you are porting over to PM with the old SIM in your phone.

Meanwhile, reboot your phone to see if that helps.

[esjliv · Accepted solution]

@PinotN - did you receive and respond to a SMS port approval within 90 minutes of activating?

If you missed the text submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval, within 90 minutes, to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection