03-06-2023 01:01 PM
Hi to all
calls go direct to old service provider, i can text but replay dos not get delivered back
thank you
Solved! Go to Solution.
03-06-2023 03:22 PM
Your porting is not completed but your old SIM will continue to work up to 2 hours if you confirmed to the text you are porting over to PM with the old SIM in your phone.
Meanwhile, reboot your phone to see if that helps.
03-06-2023 01:02 PM
@PinotN - did you receive and respond to a SMS port approval within 90 minutes of activating?
If you missed the text submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection