hi @Sharon71
where does it show temporary unavailable? on you phone or when you login My Account?
is your voice service working? how about mobile data? Did you try reboot your phone and did you try Reset Network Setttings?
have you login My Account and confirm if your account status is active?
if you like, you can also open a ticket with PM support. Submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
