bought a phone plan and phone incompatible

[azulblue]

@CS_Agent 

Hello! I recently bought a phone plan and my phone is incompatible with e-sim. How do I get a refund/go about a different route to access the public mobile network?

[softech]

@azulblue yes, iPhone 8 does not come with eSIM, you need to go back to physical sim

[esjliv]

@azulblue - you tagged CS_Agent, but do you know that we are customers just like you here, not public mobile representatives?

Is there a reason why you need an eSIM, rather than a physical sim card?

[azulblue]

Thank you!

I have the iphone 8

[softech · Accepted solution]

@azulblue what phone do you have?

You can change to physical sim card

Get it from

• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability ) 
• Amazon.ca:  https://www.amazon.ca/dp/B07R6P5KBB/ (7bdays   Shipping)
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

[Handy1]

@azulblue @Get a physical SIM card from Telus Koodo store but call around first for availability or you can order one from Amazon also 

for any refund you need support @azulblue 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437