7 hours ago
Hi
I was recently in the States but could not access data. My plan includes US. I searched through the Help support to ask about APN setting and it gives instructions to check my APN to show that it says:
“Verify the following field match:- APN: SP.MB.COM”
My APN says “isp.mb.com” and not sp.mb.com
was that the issue I could not use data while in the USA?
3 hours ago - last edited 3 hours ago
@estate24 APN settings is the same in US as in Canada bevause when you are roaming, all your traffic actually routed back to PM network in Canada. So as long as your phone works on PM network in Canada, the APN settings will work in US without any changes needed
your issue is likely just a network selection and network mode issue only. Just make sure you try T-Mobile/AT&T/Version and set with 4G/LTE when you see in US
5 hours ago
@estate24, is your data working fine at home (in Canada)? If yes then check in your phones Cellular setting to see if you have Data Roaming turned on. You can have this set to on at all times with no issues. If you are using an Android device make sure you do not have any data limiters set. You can also check in your PM app to see if you have data still remaining on your current month subscription
5 hours ago
Do you have data issues while in Canada? If no issues, your phone should just work in the USA also.
Which model phone?
Sometimes a reboot of phone. Network reset of phone will help.
APN settings:
APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri