add on purchases by mistake

[leahsf]

Hi

I mistakenly purchased a us talk and text add on yesterday, and I need a refund.

Thanks!

[Yummy]

You could try to ask for refund but usually US add-ons start right away.

Good luck!

[BKNS27]

@leahsf 

If you mistakenly purchased a USA add-ons. The CS_Agent will probably give you a credit rather than a refund.

Even if a refund was approved, it will take up to 30 days which would be the same as a credit on your account on your next bill.

[HALIMACS]

@leahsf 

They'll likely agree to place the value of the undesired add on into your available funds. (not necessarily back into the payment card)

This way it can be used toward a future renewal or to purchase the desired add on. 

[VIP_Tech]

Hi @leahsf 

send Private Messages to Customer Support Agent

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[softech]

@leahsf   PM is a prepaid service and usually do not provide refund.

However, if it is an honest mistake and you never use the add-on , open a ticket with PM Support and they likely will help, possible refund and put the amount back into your account.

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there