Community

powk65 · ‎02-23-2023

I can't get my phone activated. My number hasn't switched over.

computergeek541 · ‎02-23-2023

@Billslam wrote:
Most likely, may input the wrong IMEI or account #
If no rush, wait until tomorrow, a live agent from Telus will call you directly.
I have the same issue, Very surprised Telus real people will call me to help.

There have been some cases that customers have been contacted by Telus/Public Mobile to fix number porting issues. However, this can't be expected, and more often then not, the customer will not be contacted. For the most part, it's up to a the customer to contact a Public Mobile customer support agent.

Billslam · ‎02-23-2023

Most likely, may input the wrong IMEI or account #
If no rush, wait until tomorrow, a live agent from Telus will call you directly.
I have the same issue, Very surprised Telus real people will call me to help.

Handy1 · ‎02-23-2023

@powk65 Additional info on porting your number

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

softech · ‎02-23-2023

@powk65 was the activation process completed? Put the PM sim card in a phone and see if it connects. You should at least able to make outgoing calls, just incoming calls not coming into your Pm sim card yet before the porting is completed.

also, your old account on the old provider is active? it must be active for the porting to completed. You will receive a text from your old provider and you need to reply YES within 90 mins. You got the text form your old provider yet?

If your PM sim card connects, there is a number you can call to talk to live support to get a status update with your porting request. I will message you the number. Please check your Community inbox

Handy1 · ‎02-23-2023

@powk65 Did you reply YES to the confirmation text or miss it completely ? If so there a number to call to help I’ll send you it private message

adding try to reboot the device also