Community

nettajg · ‎03-19-2021

I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

computergeek541 · ‎03-22-2021

@Anonymous wrote:
@computergeek541 : Thanks. I think I like how local calling guide lays it all out. Seems more intuitive to my feeble brain. And now I have more understanding of how to interpret the pages for this sorta rare problem of not being able to port. If Telus has no prefix in the rate centre then another provider number can't be ported in. So it seems a prospective Rogers family customer can't port into that area either.

From what I saw, a customer couldn't port a Carmanville number to Rogers either. Isn't Local Calling Guides' main purpose to tell you if a call is local? As for CNAC, this is an official source for which numbers have been allocated to carriers.

@hTideGnow

For this case, the information can be viewed at: CO Code Status for NPA 709 (cnac.ca)

hTideGnow · ‎03-22-2021

@computergeek541 wrote:

While your nunber is for Carmanville, your friends are using Gander phone numbers. Sorry, but Carmanville numbers cannot be transferred to Public Mobile. For mobile, you'll have to choose between Bell and Eastlink.

@computergeek541 , did you get the city-provider information from the CNAC site? how to check ? Something interesting that I want to know more. thanks

🙂

Anonymous · ‎03-22-2021

@computergeek541 : Thanks. I think I like how local calling guide lays it all out. Seems more intuitive to my feeble brain. And now I have more understanding of how to interpret the pages for this sorta rare problem of not being able to port. If Telus has no prefix in the rate centre then another provider number can't be ported in. So it seems a prospective Rogers family customer can't port into that area either.

HALIMACS · ‎03-22-2021

@computergeek541 @Anonymous

Excellent discussion points - thanks for sharing on the public forum. Good learnings.

computergeek541 · ‎03-22-2021

@Anonymous wrote:
@computergeek541 : So that's how you read that chart. The different providers will have different prefixes but in the same city. But if that city doesn't have a particular provider then you can't use that particular provider in that city. Is that about right? Is that going to be everywhere (obviously smaller lesser-served areas)

There are some cases when the rate centre name is different than expected, but that's a matter of being able to find it in the list. That list does actually say which rate centres that a carrier is allowed to use. If a carrier that doesn't have its own phone numbers for that same location, a nunber can't be ported in from there.

Anonymous · ‎03-22-2021

@computergeek541 : So that's how you read that chart. The different providers will have different prefixes but in the same city. But if that city doesn't have a particular provider then you can't use that particular provider in that city. Is that about right? Is that going to be everywhere (obviously smaller lesser-served areas)

@nettajg : Did you ever get any reply from a moderator (if you asked)?

computergeek541 · ‎03-22-2021

@nettajg wrote:
My number starts with 709-534. I guess pm doesn’t offer service here. Others I know with service in my community with pm has different numbers starting with 709-571.

While your nunber is for Carmanville, your friends are using Gander phone numbers. Sorry, but Carmanville numbers cannot be transferred to Public Mobile. For mobile, you'll have to choose between Bell and Eastlink.

You could take a new phone from a different city, but others might have to pay long distance fees to reach you.

HALIMACS · ‎03-22-2021

@computergeek541 wrote:
@HALIMACS

Of course activation chat or moderators could look up if the number is eligible, but not based on just customers saying that they're in Newfoundland. Porting eligibility can be looked up in a database but either the area code and next 3 digits or the rate centre name are needer. We can't really be sure that's the issue though quite yet, but the possibility remains that the number might not be eligible to port to Public.

For sure, makes sense @computergeek541 - thanks

Just hoping we can get the OP the best source of advice to help them establish whether they can join.

They've provided the first 7 digits in subsequent post, wonder if that's helpful to anyone here to examine. That's in or around Carmanville, NFLD.

Seems the OP feels their area is ineligible.

nettajg · ‎03-22-2021

My number starts with 709-534. I guess pm doesn’t offer service here. Others I know with service in my community with pm has different numbers starting with 709-571.

nettajg · ‎03-22-2021

Apparently the others I was referring to in my community have a different area code. I guess I can’t join public mobile.

computergeek541 · ‎03-22-2021

@HALIMACS wrote:
@computergeek541 wrote:
@darlicious

From looking quickly at CNAC's site, Bell Mobility/Aliant does have numbers in cities that Telus Mobility does not in Newfoundland. Until the city is revealed, nobody here (not even moderators) could look up if the OP's phone nunber can be ported to Public Mobile.
That seems kinda ridiculous, doesn't it @computergeek541 (not 'you' ridiculous, the message... 😉)

There has to be a way for Public Mobile to conclusively inform this user the eligibility of porting their number to their area of use.

Would the folks at live activation assistance or the porting number have that kind of access to that kind of information? If not, perhaps PM staff could inquire up the TELUS chain of command?

@nettajg , can you supply the Community name in NFLD, and the first 7 digits of others in your immediate vicinity using Public Mobile services (i.e. the ?'s in ???-????-1234). Please do not supply anyone's full number.

Of course activation chat or moderators could look up if the number is eligible, but not based on just customers saying that they're in Newfoundland. Porting eligibility can be looked up in a database but either the area code and next 3 digits or the rate centre name are needer. We can't really be sure that's the issue though quite yet, but the possibility remains that the number might not be eligible to port to Public.

HALIMACS · ‎03-22-2021

@computergeek541 wrote:
@darlicious

From looking quickly at CNAC's site, Bell Mobility/Aliant does have numbers in cities that Telus Mobility does not in Newfoundland. Until the city is revealed, nobody here (not even moderators) could look up if the OP's phone nunber can be ported to Public Mobile.

That seems kinda ridiculous, doesn't it @computergeek541 (not 'you' ridiculous, the message... 😉)

There has to be a way for Public Mobile to conclusively inform this user the eligibility of porting their number to their area of use.

Would the folks at live activation assistance or the porting number have that kind of access to that kind of information? If not, perhaps PM staff could inquire up the TELUS chain of command?

@nettajg , can you supply the Community name in NFLD, and the first 7 digits of others in your immediate vicinity using Public Mobile services (i.e. the ?'s in ???-????-1234). Please do not supply anyone's full number.

darlicious · ‎03-22-2021

@computergeek541

Well "cities" would be a stretch....but if communities are are limited to one exchange then yes I see your point.

computergeek541 · ‎03-22-2021

@darlicious wrote:
@computergeek541
Telus has 5% of the exchanges in Newfoundland in most centres in and around the province with the area code (709) so porting the number in shouldn't be a problem? Bell/Aliant being the largest provider would have no reason to refuse the port if the account is in good standing?

From looking quickly at CNAC's site, Bell Mobility/Aliant does have numbers in cities that Telus Mobility does not in Newfoundland. Until the city is revealed, nobody here (not even moderators) could look up if the OP's phone nunber can be ported to Public Mobile.

darlicious · ‎03-22-2021

@computergeek541

Telus has 5% of the exchanges in Newfoundland in most centres in and around the province with the area code (709) so porting the number in shouldn't be a problem? Bell/Aliant being the largest provider would have no reason to refuse the port if the account is in good standing?

computergeek541 · ‎03-22-2021

@darlicious wrote:
@nettajg
Although I am sure you have already had your issue resolved just an FYI....taking a temporary number does not mean you would lose the use of your phone number. It merely allows your pm service to be set up with a separate phone number. Your phone number with bell will remain with active service until ported in successfully to pm at which time your bell service will cancel and your active pm service would now assume your ported number from bell.

I believe that at this point, it would not be wise for the OP to continue with the activation. Until it's known which city that the OP is tyring to port a number from, this could quite possiblity lead to a sitution in which the person has to take a phone number from a didfferent city and is unable to port the phone number in. Not all phone numbers can be ported in. if the phone number is from a city that Telus Mobility/Public Mobile does not offer numbers for, a number from that same city cannot be ported in.

@nettajg

You stated that others in your community have Public Mobile service. Which city is that and are they actually using phone numbers assigned for that city or numbers from a different city?

darlicious · ‎03-21-2021

@nettajg

Although I am sure you have already had your issue resolved just an FYI....taking a temporary number does not mean you would lose the use of your phone number. It merely allows your pm service to be set up with a separate phone number. Your phone number with bell will remain with active service until ported in successfully to pm at which time your bell service will cancel and your active pm service would now assume your ported number from bell.

BKNS27 · ‎03-19-2021

@nettajg

That is strange since you are porting over from Bell with area code 709 & 879.
Please contact the moderator for assistance as noted by @kselmak and @HALIMACS.

HALIMACS · ‎03-19-2021

@nettajg

With the same area code and prefix as yours?

Try either contacting the moderator as just suggested or the "live activation assistance" folks might be able to clarify:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

kselmak · ‎03-19-2021

@nettajg

This is really strange.

Do you have one of those new areas codes?

The only thing I can suggest is to send private message to Moderator_Team

They may be able to figure out what is happening

nettajg · ‎03-19-2021

Others in my community have service with public mobile.

computergeek541 · ‎03-19-2021

@nettajg wrote:
My number is a NL number

Which city in Newfoundland? It's possible that there are no phone numbers available for your city. If Public Mobile doesn't offer phone numbers for this same city, your phone number cannot be ported to them.

nettajg · ‎03-19-2021

My number is a NL number

nettajg · ‎03-19-2021

currently with Bell

nettajg · ‎03-19-2021

i have a valid Canadian number, NL, in fact. I don't want to change my number even for a couple hours

HALIMACS · ‎03-19-2021

@nettajg wrote:
I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

I'll ask the obvious question.

Are you entering a Canadian number, @nettajg ? I've read other posts with similar problem but believe it is rare.

Unless you're porting from Koodo pre-paid (thus, see above post), I might try the live activation assistance here, https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Anonymous · ‎03-19-2021

@nettajg : Can you try with just the numbers? No other characters? This is during activation right? You could also take a new number and then transfer later.

computergeek541 · ‎03-19-2021

@nettajg wrote:
I've tried to join many times. Every time I add my existing phone number, it says to enter a valid Canadian number. I don't want to change my number. Can someone help with this?

Which city is the phone number from? Not all numbers can be ported in. Also, if it's a Koodo prepaid number, you need to activate with a new number first and then ask the moderators afterwards to perform the number port.