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International Text doesn't work

EllaLin2018
Great Neighbour / Super Voisin

Hi there, my plan includes international texting. However, it won't go through when I send text and picture message to China or Taiwan. I've topped up my account but it still doesn't work. I need your help!

8 REPLIES 8

RosieR
Mayor / Maire

@EllaLin2018 wrote:

Hi there, my plan includes international texting. However, it won't go through when I send text and picture message to China or Taiwan. I've topped up my account but it still doesn't work. I need your help!


@EllaLin2018 hi there.  I think for China it would be 011-86-Area code- phone number

 

Happy Holidays! 🎄🎄🎄

Anonymous
Not applicable

@EllaLin2018 wrote:

No. I use country code + mobile number.


Re-read an earlier post...you _need_ to use 011 (or just +) to "get out of North America". Then you use the country code to "get into that country". Then the rest of the area code and individual number. Sometimes country codes show a leading zero. Try without if the country you're trying to dial has one in references you're finding.

EllaLin2018
Great Neighbour / Super Voisin

No. Even the text message won't go through.

EllaLin2018
Great Neighbour / Super Voisin

No. I use country code + mobile number.

depends on the country, sometimes the way you put in the number matters.. make sure you have the correct pattern.

esjliv
Mayor / Maire

@EllaLin2018 ,

 

If it is only MMS or pictures that are not working, try reducing the size being sent, and see if that works.

JoyLuck
Mayor / Maire

@EllaLin2018 wrote:

Hi there, my plan includes international texting. However, it won't go through when I send text and picture message to China or Taiwan. I've topped up my account but it still doesn't work. I need your help!


Does a text by itself without the pictures go through?

kb_mv
Mayor / Maire

@EllaLin2018 wrote:

Hi there, my plan includes international texting. However, it won't go through when I send text and picture message to China or Taiwan. I've topped up my account but it still doesn't work. I need your help!


@EllaLin2018 Are you using the international access + sign (or alternatively 011) followed by country code etc?

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