activation

[Edzky]

Hi, I have activated a simcard and purchased a plan but the sim is not working, please help @CS_Agent 

[James1622]

I need help trying to complete my activation. I tried to create a new email as well as you. New username went to go pay with my Visa debit but does not want to complete transaction stating me. Please use different pay method

[Edzky]

Yes, you're right. Hopefully it will be fully set up soon. thank you

[Edzky]

Thank you, customer service replied back to my ticket

[Chalupa_Batman]

Ummm...   if you were able to send the 6 digit code to your account and then enter the digits manually, you are pretty much in your account. You have full access to your account. Make any and all changes you want.

[hTideGnow]

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@Edzky wrote:

Yes, the first option I was able to send the code to my email, but the code to fully access my account, it is only saying it needs to be sent to a phone number

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HI @Edzky and your phone is not receiving the sms yet, right?  yes, your sim is not fully setup yet and hence need agent to help 

[Edzky]

Yes, the first option I was able to send the code to my email, but the code to fully access my account, it is only saying it needs to be sent to a phone number

[Chalupa_Batman]

That's odd. This is what you should be seeing.

[Edzky]

Thank you, i tried again, there's really no option for an email

[Chalupa_Batman]

Hate to say it but you may have to hit it a few times till it pops up. I think it's a flaw sometimes. lol.

[hTideGnow]

HI @Edzky 

yes, before the account is fully setup, the send email won't appear.  Just wait for agent to reply

[Edzky]

I tried to get the code, but it is not giving me an option to send it to an email, only to the chosen number

[Chalupa_Batman]

Right. But like I stated below, you don't need your phone to get the 6 digit code. You can either choose send it by email or call. Clearly calling you is out. LOL. But the email would have worked. 

[Chalupa_Batman]

I think it's too early to submit a ticket. I gave you a suggestion to get the code. 

Oh well... I tried. 🙂

[Edzky]

Yes, I rebooted my phone, I re-inserted the sim card. I don't have service, I can't fully access my PM account since I can't receive the code sent as SMS

[Edzky]

Thank you, I submitted a ticket, hoping to hear back soon

[Edzky]

Thank you, I submitted a ticket and waiting on response 🙂

[Chalupa_Batman]

That's an easy fix. You'll see a part that reads....  Didn't get code? Click on that a few times until you get a box that opens and gives you a choice to send you an email. Don't cut and paste, enter the 6 digits manually 

[hTideGnow]

HI @Edzky 

sound like the sim was not setup on the system properly.  Just submit a ticket with agent and they will fix it

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Edzky]

Yes, I rebooted my phone, I re-inserted the sim card. I don't have service, I can't fully access my PM account since I can't receive the code sent as SMS

[Handy1 · Accepted solution]

@Edzky  Reboot the phone . If no luck please submit ticket with support 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

What errors are you getting? Have you rebooted your phone?