activating my account

[Mohammad1984]

I subscribed for the plan and selected the e-sim. unfortunately my device does not work with e-sim. I purchase the physicals sim card. How I can have my plan activated. Also I want to get the credit for the e-sim I paid.

[Mohammad1984]

Thanks for response. I get an error when I want to submit a ticket. not sure what is the problem.

[hairbag1]

@Mohammad1984 

only Customer Support can consider a refund as suggested above, but what make / model is your cellphone ?

[Handy1 · Accepted solution]

@Mohammad1984  Submit ticket with support and get the to sim swap the number for you and ask about credit for buying new SIM card at same time 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437