activated sim card no service

[anhelinam]

I have just activated a new sim card with a new phone number and have no service

[Outdoorsman]

@anhelinam hi is your phone unlocked? any message on you phone puk code?dial *611 is your account active?

[softech]

@anhelinam   what kind of phone do you have?

do you have any  error message on your phone status on top? do you see something like "SIM not provisioned", "No Network", "No SIM"?

It could be just a sim provisioning problem and it is an easy fix for PM Support, you just need to open a ticket with PM Support and they can fix it quickly.  to open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Timer]

@anhelinam 

reboot device,

or contact to support team by CS_Agent  to check it,

[JL9]

What messages are you getting? Was your card charged and what is showing in your self serve, payment recorded and active? What phone do you have?

[esjliv]

Try restarting your phone @anhelinam .

If still issues - 

Ensure your phone is unlocked, check that your status in My Account is Active, and perhaps try your sim card into another phone to rule out a device issue.