activate esim on new account/iphone

[Toxin]

i'm helping my friend activate a new account.  we've successfully ported the number onto a esim but the questions is how can you activate the esim on his phone?  when we select +esim in setting it's asking for a QR code.

[softech · Accepted solution]

@Toxin 

you can probably fix this without support's help.  Let's try to fix the esim setup on the phone 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself. 

If you missed the step to install by the app, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone.

Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.  

If it still does not connect and if you have another active sim on the phone, disable those non PM sim (eSIM/Physical sim) using the SIM Manager on the phone or simply remove the physical sim.  

And make sure the one associated with PM sim and your phone number is enabled.
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on)

Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow]

HI @Toxin 

there is no email to send to CS agent, you meant you message them via Community message?

And you checked the sim manager and is the esim there?  enable it

[Toxin]

What happens if he did not get an activation email but PM already charged his card?   Sent them mail multiple times since yesterday with no reply….  Called Telus and they said number already transferred…

[fixin]

@Toxin - It should automatically pop up with it asking to activate an eSIM, if it didn't work out, there will be a QR code in the activation email showing the eSIM information. Pull up the activation email on another device and scan the QR code in the activation email, it should look similar to this (You will need to scroll down somewhat to find the QR code.) The QR code will be in the White Box of the image