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Update payment methong

Devincurran
Great Neighbour / Super Voisin

I need some help. I have been trying to update my payment method because I lost my old card and have recieved a new one. It will not let me update do I can reactivate service. I cannot submit a ticket keep getting oops message.

2 REPLIES 2

Dunkman
Oracle
Oracle

@Devincurran 

Daily post about updating credit card issues.

Here is some more troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

hTideGnow
Mayor / Maire

hi @Devincurran 

Yes, many has the same issue.  we just asked everyone to try wait an hour and try again.  If fails still, wait 24 hours

If you need to pay first, buy a voucher from Shopper Durg mart and load the voucher  using *611 for renewal

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