@Egils
Porting and eSIM setup are two different steps
For porting, did you get a text from Virgin on your Virgin sim? did you reply YES within 90 mins? If not, put the Virgin sim card back in a phone and check again. And there is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
For eSIM setup, just want to make sure, you are not currently able to use the PM esim and make outgoing calls? If not, let's check if you have the eSIM installed and setup properly.
Did you get to the eSIM installation step? Either the app will ask for your permission to do it for you, or you can get the QR code to install yourself.
If you missed the step to install by the app, there is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone
Once you installed the eSIM profile, (or If you got passed that step eSIM installation step), try to reboot your phone once.
If it still does not connect and if you have another active sim on the phone , disable those non PM sim (eSIM/Physica sim) using the SIM Manager on the phone or simply remove the physical sim.
And make sure the one associated with PM sim and your phone number is enabled
(On iPhone: Settings->Cellular , make sure the PM eSIM is set as Primary and "Turn on This Line" is toggled on)
Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.
if it still does not work, please open ticket with PM support
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there
