03-05-2025 01:11 PM
It always shows system error when I try to activate my account. I forget my PIN, so can't do it through the phone
03-05-2025 03:13 PM
@pollywuu
You can reset your PIN on your account then try calling again.
https://myaccount.publicmobile.ca/en/account/reset/pin
03-05-2025 01:14 PM - edited 03-05-2025 01:21 PM
hi @pollywuu
were you using the app and got that error on Step 6 the Final step?
This is just a common activation but support agent can help, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
03-05-2025 01:14 PM
you need PM to help to fix the activation error:
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
