account suspended voucher wont work

[AllisonBaptiste]

bought a voucher it wont work took it back to the store. they told me to contact public mobile. I cant even submit a ticket to get help. because it tells me error login. nothing is helping

[esjliv]

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@AllisonBaptiste wrote:

bought a voucher it wont work took it back to the store. they told me to contact public mobile. I cant even submit a ticket to get help. because it tells me error login. nothing is helping

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@AllisonBaptiste -  if you have used vouchers before without issue, and now troubleshooting is not helping; contact CSA to assist and help add it on for you.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

Since SIMbot is causing you issues use the direct link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[Anonymous]

 @Helper2 : Still some slight terminology .. after not topping up for 120 days.

1. Pay for a term either new or renewed = 30 days of service

2. Don't pay to renew = 90 days of suspension retaining the ability to renew a new term

3. Don't renew anyway after that suspension = deactivated dead account, gone, history.

[Helper2]

I'm sorry for giving wrong info.

[Anonymous]

 @Helper2 : It's actually not paying at the 30 day renewal will suspend the account. Then you have 90 days until the account dies.

[Helper2]

When was the last time that you paid for this account? Because after not topping up for 90 days, the account becomes suspended and the Sim card is no longer usable.

[Anonymous]

@AllisonBaptiste 

* some vouchers take 24 hours to activate,

you can call 1 855 4PUBLIC and add your voucher PIN
or call *611

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

You will usually find it at the top or bottom of the receipt. To top up your account with a voucher, log into your  Self-Serve, account, click on the "Payment" tab, then "One-time payment". In the form that appears on the next page, click on "Payment voucher" as the payment method, enter the voucher code below, then click "Submit".

if you can't fix it you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Spoiler

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[softech]

@AllisonBaptiste   Where did you buy the voucher?   how long you got the voucher?

Vouchers from some stores require 24 hours before it can be used.