account suspended, payment error

[tasneem12]

My account was suspended due to insufficient funds. I've been trying to reactivate my account but every time I try to make a payment, I get told there's a payment error. I've tried paying with both a credit card and a debit card, but nothing worked. I've also made sure that I have money in both accounts. I rely on making phone calls for my job. I desperately need help.

[tasneem12]

Thank you so much for your help!

[softech]

@tasneem12 please wait a full hour first, try to pay via *611 and see if it works.   

a quick resume account way 8s to buy vouchers and load. 

or , open ticket with support to fix the payment problem 

1. Please open ticket via Chatbot (requires access to My Account): click this  Chatbot Ticket Link 

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question.  Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Dunkman · Accepted solution]

@tasneem12 

Website is finicky.  Try to log in with a different web browser, clear cache or incognito mode.  You might want to even try to login with a different device (preferably a PC or laptop computer).  

If still having issues, you can purchase a payment voucher either in store (ie. shoppers, gas station, Canadian tire) or online (recharge.com - service fee applies) and immediately load up the funds.