account passwords

[Shima]

Hello

I need to log in my account but is not working well.

I don't know how

please let me know

[darlicious]

@Shima 

Don't worry about the edit of your email addresses from your post it was done for you by an Oracle. Try not to post personal info on the public forum of the community it is for your account security.

Try searching your emails for public mobile to see if you can find your welcome email from public mobile. Then you not only know the correct email but embedded in the "sent to" part of your welcome email is your account #.

[ShawnC13]

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@darkomega wrote:

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@Shima wrote:

I don't get it, where is the post you say?

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I'm referring to the reply you made with your personal emails in it, @ShawnC13 can you edit it.

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Edited and removed personal Email.  Thanks for the tag @darkomega 

[Shima]

I don't understand

please explain me what should I do?

[darkomega]

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@Shima wrote:

I don't get it, where is the post you say?

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I'm referring to the reply you made with your personal emails in it, @ShawnC13 can you edit it.

[esjliv]

@Shima  where you posted your emails. Can you click on the down arrow, top right of that post and delete your emails to edit the post.

Where were you entering your email? Was it under the REGISTRATION area, here: https://selfserve.publicmobile.ca/self-registration/

[Shima]

I don't get it, where is the post you say?

[darkomega]

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@Shima wrote:

Please edit your post with the drop-down menu and remove your emails from your post, this information can be viewed by all since this is an open public forum, we wouldn't want you to have your information used maliciously.

[Shima]

I did, I enter my email adress but the massage shows is not valid. I enter my email but it doesn't accept it.

my email is, email removed

I have tried another my email as well but the same message 

email removed

I should access to my account tonight and I need to have my account number

Edited by ShawnC13

[esjliv]

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@Shima wrote:

Hello

I need to log in my account but is not working well.

I don't know how

please let me know

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@Shima  - if you never registered for a Self Serve account, you can create one here: https://selfserve.publicmobile.ca/self-registration/

[Meow · Accepted solution]

Try Forgot Your Password link. It will ask you to provide security answer. If everything fails, last option is to contact CSA through ticketing system.

[Anonymous]

@Shima 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....