account credit

[Dianester]

Hello, I switched to Freedom in November. I had a credit balance from a 3 month plan in my account . How do I get the credit back.

I am trying to make a help ticket and received an error. Thank you

[Dunkman]

@Dianester 

You won't get any credit balance back from Public mobile.  It is prepaid. You can try CSA, but I doubt that they can help in this situation.  

That is the disadvantage of the 90 days plans.  If you leave earlier, you will not get any refunds. 

[hTideGnow]

HI @Dianester 

you can submit ticket here:

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437                     

But PM is prepaid carrier, if you already ported out, you won't get the money refunded. Sorry about that

[Handy1 · Accepted solution]

@Dianester  Sorry PM is pre paid and no refunds . So if you successfully ported out to freedom your account is closed and credits on the account are gone . Not what you want to hear I’m sure but this is normal . but if you need support for anything else here’s the link for them 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437