03-08-2016 11:49 PM - edited 01-04-2022 02:33 PM
Hi there,
After reading many postings about accessing voice mails there are three ways:
1. dial 1 + my ten digital phone number and then press * and then my password
or
2 press and hold 1 and then key in my password
or
3. find Voicemail access number
Dialer settings > Call settings > Voicemail settings. In my case, 1-289-680-4001 and 289 is Ontario area code
dail 1-289-680-4001 and then press * and then my password
but I cannot find a clear answer for:
How to avoid long distance charge to acess my voice mail while I am in out of home province (B.C.) and if I have on province wide call plan (home province: Ontario)?
And I remember someone in this forum said calling B.C. number while in B.C. is NOT long distance even I have province wide call plan (Ontario) . Only if I want to receive call in B.C. I will need to purchase the long distance add-on. Is it correct?
If I am in B.C. and if I use method 2 above, press and hold '1', will it dial B.C. voicemail access number automatically or 1-289-680-4001 (stored in my phone setting) automatically instead? If it dial 1-289-680-4001 from B.C., then it will be long distance call, right ?
If I call B.C voicemail access number while I am in B.C. Logically there should not be long distance charge, right? What is the B.C. voicemail access number? Also how to find out regional voicemail access number?
Thanks in advance.
Solved! Go to Solution.
03-10-2019 06:56 PM
@ckl wrote:I wonder how many of you would be in favour of this:
The VOIP service I use for my home phone has this feature where if a caller leaves a voicemail, you have the option of having that voicemail sent to an email address(es) as an MP3 or WAV audio file. Then you can just play the file on your phone and listen to the message. Since most voicemail systems are digital, it wouldn't take much to either attach an audio file to an email and send it or even convert it to a playable format before attaching it. However, since PM runs off the Telus network, who owns the voicemail servers?
Anyway, this feature would avoid having to dial into the voicemail service to check messages and any airtime charges that apply.
In case anyone is interested, I've found a workaround.
First of all, there are a couple of prerequisites.
Android phones have Hangouts installed. If not, please do. iPhone users, same thing.
02-04-2019 08:22 PM
Thats awesome! Glad to hear some postive feedback.
02-04-2019 08:16 PM
I recently joined PM and then went on a trip to Florida. I got a US roaming add on. Within the first week I received a voicemail, unfortunately I hadn't set up the voicemail. The number provided here, #18 778 outside of Vancouver, worked perfectly, in a few minutes I had my voicemail set up and retrieved, what was a very important email.Thank You!
09-23-2017 10:35 AM
@rmathurin77 you're welcome, glad it's working normally now 🙂
09-22-2017 09:25 PM
Fixed this ! Thanks so much!! 💯💯
09-22-2017 09:14 PM
Hi @rmathurin77, it depends on your phone. It will be in your phone app's settings somewhere. On my OnePlus 3 (Android phone), I go into the phone app, click the "..." for the overlfow menu, then top on Settings. Then Call settings. Then SIM1 (since my phone is dual sim--yours may not need this step). Then Voicemail. Then voicemail number. Then a pop-up comes up letting me set the access number. Add a +1 in front of it. So for me it's "+17785804002" but substitute the 705 access number instead.
Your mileage will vary as to where to find this setting but it will be in your phone settings somewhere.
09-22-2017 08:56 PM
Hello,
how do i get the 705 one on list to go automatically to voicemail instead of dialling it..
10-27-2016 01:23 PM - edited 10-28-2016 01:10 AM
delete
03-12-2016 02:33 PM - edited 03-15-2016 12:23 PM
Hi @hkc,
What I didn't add, and I apologize for its exclusion, is that, while you are in BC with an Ontario calling plan, you can call any local/regional BC voicemail-access number from any landline, irrespective of telco, or cellphone on a non-Telus network, which also excludes PM and Koodo.
The reason for the above is this: When you activated your HSPA+ phone with Public Mobile, it was programmed to call only your local/regional voicemail-access number servicing your town or city in Ontario.
FYI.
03-12-2016 02:26 PM
@hkc An an alternative, you can always just set up your unanswered calls to ring through to a 3rd party free voicemail service (like YouMail). That way, you can access the voicemails through, say free WiFi at a coffee shop, without having to call any strange access numbers.
03-12-2016 02:21 PM
hi @Martin,
Although it sounds illogical (can call in B.C. regional voice mail with long distance but not accessible to my ontario phone# voice mail), it is good to know and I am forced to call my long distance # (my ontario cell# or ontario voice mail #) to access my voice mail.
Thanks many much.
03-11-2016 12:32 AM
03-10-2016 11:23 PM
03-10-2016 04:46 PM
If anyone is looking for this idea in the lab, @ckl's posting is here:
http://productioncommunity.publicmobile.ca/t5/Public-Lab/Voicemail-messages-by-email/idi-p/46347
Please up-vote or bravo if you would like to lend your support!
03-10-2016 04:42 PM - edited 03-10-2016 04:46 PM
@ckl thanks for doing that! Sorry for the confusion.
03-10-2016 04:35 PM
@srlawren Hi. Thanks. I just put this into the public lab.
03-10-2016 04:14 PM
@ckl yes I like that idea. Used to have that with Shaw Home Phone in a previous life, and it was very handy. Could you please suggest it in the Public Lab?
03-10-2016 09:17 AM
I just joined PM few days and I can see this community is great to get fast answer. Thanks everyone particularly Martin and Shazia.
"If you have an Ontario provincial calling plan and are visiting BC, you can call any BC number without charge"
"The voicemail numbers, throughout Canada, are known to the community team members. You must call your local/regional voicemail-access number to listen to your messages."
"If you are outside your home area, access is not possible via your Public Mobile phone, unless you have Canada-wide or long-distance calling in which case you can call either your local/regional voicemail number or your phone's number." -- Why do I need LD or Canada-Wide to call lcoal/regional voice mail number? You just said "call any BC number without charge"
@Shazia
604 (greater Vancouver area 778-580-4002)
604 (Outside greater Vancouver area 778-580-4003)
Combining the answers from Martin and Shazia,
Ontario provincial calling plan
Visiting B.C. (Vancouver)
WITHOUT Long distance add-on
In Greater Vancouver, from my PM phone, to retrieve my voice mail
dial 778-580-4002 and then press * and then my password
It will not incur long distance charge (assume I don't have Long Distance addon; but actually I did purchase LD add-on) and calling from my PM phone is possible. Is my understanding correct?
By the way, I was my first post to this forum. I only got the first notification of the first reply. Is there a way to get all notications from the replies to this thread? Thanks again.
03-09-2016 08:01 PM
Thanks so much, @Shazia_K - this list is super helpful!!
03-09-2016 07:25 PM
I wonder how many of you would be in favour of this:
The VOIP service I use for my home phone has this feature where if a caller leaves a voicemail, you have the option of having that voicemail sent to an email address(es) as an MP3 or WAV audio file. Then you can just play the file on your phone and listen to the message. Since most voicemail systems are digital, it wouldn't take much to either attach an audio file to an email and send it or even convert it to a playable format before attaching it. However, since PM runs off the Telus network, who owns the voicemail servers?
Anyway, this feature would avoid having to dial into the voicemail service to check messages and any airtime charges that apply.
03-09-2016 01:25 PM
03-09-2016 10:16 AM
Hello @7789849803,
Within Canada:
Here is the list to all Access numbers.
03-09-2016 10:05 AM
Good morning @Shazia_K! Could you please advise about PM's voicemail access numbers across the country?
03-09-2016 03:06 AM - edited 03-09-2016 03:07 AM
03-09-2016 02:49 AM
@7789849803 wrote:
@dhanadhan wrote:To my understanding, they just want our number and pin where you can access all your voicemail on the web. Whichever voicemail you want can be sent to your email.Not true, according to the following post by a PM employee at the time: http://productioncommunity.publicmobile.ca/t5/Announcements/Voicemail-Migration/m-p/29054#M980
The voicemail export feature will only let you save saved voicemails from the old system, as a way of not losing them after the migration.
ahh, i guess i m wrong then...thanks for clearing
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03-09-2016 02:43 AM
@dhanadhan wrote:To my understanding, they just want our number and pin where you can access all your voicemail on the web. Whichever voicemail you want can be sent to your email.
Not true, according to the following post by a PM employee at the time: http://productioncommunity.publicmobile.ca/t5/Announcements/Voicemail-Migration/m-p/29054#M980
The voicemail export feature will only let you save saved voicemails from the old system, as a way of not losing them after the migration.
03-09-2016 02:20 AM - edited 03-09-2016 02:23 AM
Hi 778,
Thanks for the clarification.
Cheers.
03-09-2016 02:15 AM - edited 03-09-2016 02:16 AM
@7789849803 wrote:@NDesai How will the new VM system solve this problem? Please elaborate.
To my understanding, they just want our number and pin where you can access all your voicemail on the web. Whichever voicemail you want can be sent to your email.
When it goes i live, i will do more test on it...
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03-09-2016 02:09 AM
@NDesai How will the new VM system solve this problem? Please elaborate.
03-09-2016 02:04 AM - edited 03-09-2016 02:05 AM
Well the new voicemail system will solve this problem 🙂
I got a text today that my voicemail system will be transferred to the new one in 2 days where i can send and download voicemails i want from email.
I am not sure if this system will go live for everyone at the same time...
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If you need to contact PM Customer Support Agent, send a Private Message.