access account without phone

[Yebo]

I lost my phone, and have not done the set up. 

For now, after typing my e-mail and password, I was asked for a code which was sent only to my phone, which I lost. 

Need help to access my account. 

Thank you.

[Yebo]

Thank you, appreciated your help.

[Yebo]

Thank you, appreciated your comment.

[Yebo]

Thank you! Appreciated your comment.

[No2]

Exactly what I am experiencing for the past 2 weeks of incomplete activation. Case with CS agent has gone from 1. workarounds. 2. PM engineer confirm client problem fixed. 3. Fix allowed one-time OTP challenge which expired. 4. Activation incomplete as in day 1. CS agent suggest same work around to repeat. sheesh

[Mohawk44]

When that happened to me I never got that option. It sent the code my phone 8 times. That was when I was switching to Public Mobile. With that only a customer service agent can help.

[Handy1]

@Yebo  Try hitting resend a few times . You may get option to send code to email Instead . If not please get help from support to fix 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Yebo 

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there