05-23-2023 02:59 PM - last edited on 05-23-2023 04:10 PM by computergeek541
Hi Team!
When I signed up with Public several months ago, they had a special promo going on, it was $35 for 15 GB with a 3 GB bonus. When I just logged into my account now, I don't see that plan! They put me on a basic $35 for 3GB plan??? Does anyone know how to get this corrected?
TIA,
Ray
Solved! Go to Solution.
05-23-2023 05:00 PM
05-23-2023 04:51 PM
@Raddo May I know when and where you got these plans? I just joined but I don't see them offered to me
Can I still change ?
05-23-2023 03:39 PM
Hi @Raddo is this a Quebec only offer? You have a Quebec number?
Did you check the data under My Promotions on My Account page?? those extra data are shoe separately at My Promotions section
05-23-2023 03:36 PM - edited 05-23-2023 03:36 PM
this is a 15GB for $35 for 12 months or 8GB for 12 months. But this is for new activation only and not for existing subscribers.
Did you activate new line for one or these offers? Which code did you entered? You can only enter one and not both.
Since support already replied, if you activates new line for one of the 9ffers, please messagesl support directly for them to investigate
05-23-2023 03:33 PM
@Raddo Check you add on for the 12 gb extra add on
Check add-ons /mins /Data
For most up to date account info
05-23-2023 03:31 PM
05-23-2023 03:22 PM
Hi @Raddo you can send @CS_Agent a private message here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-23-2023 03:20 PM
Hello
@Raddo Please send us a private message so we can start the authentication process and investigate the situation from your account.
Kindly,
Clau- CS agent
05-23-2023 03:16 PM
hi @Raddo
PM' has a 30 days cycle, and renewal date changes
I don't think PM ever offer $35 for 15Gb. when did you sign up? You have any sceebshot showing saved such plan details?
05-23-2023 03:12 PM
No I haven't changed my plan since I signed up
05-23-2023 03:11 PM
@Raddo honest, never see such plan offered, unless it is some store promotion you activated from over a year ago. I am afraid you remember the plan details wrong
As to the renewal date, PM is running on a 30 days cycle, hence renewal date keeps shifting and hence could be 11th on one month, then after many months It is normal it is shifted to 25th this month
05-23-2023 03:09 PM
@Raddo Renewal is every 30 days from start if activation , did you happen to change plans since you joined and immediately and not in renewal ?
05-23-2023 03:07 PM
@Raddo I know there was 15GB plan for $40 not $35 but first check like this
simply try refreshing the page when logged in
For most up to date account info
if it’s still not correct here’s how you get a hold of support
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
05-23-2023 03:06 PM
Also, I noticed that my billing date is on the 11th but my plan renews on the 25th??