03-05-2023 01:51 PM - last edited on 03-05-2023 03:50 PM by computergeek541
03-05-2023 11:49 PM
@softech wrote:@HALIMACS @C_greta2 the porting won't even go through (not even a text) because of the account number/IMEI and phone number mismatch. So, no worry at all. Just need to call porting team to update the info so the porting can proceed
That's all of course if the incorrect phone number was through a slip of the finger while typing. If the customer mistakenly typed in a phone number on the same account, everything would still match up (assuming account nubmer was used).
03-05-2023 03:59 PM
@C_greta2 wrote:Hello, I need a live person to call me please! Help, help, live help!
@C_greta2 - no one is likely to reach out to you. You will need to reach out to customer support through a support ticket.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
OR, did you receive a phone number for the Telus porting group in your private messages? You could try calling them to resolve. If not submit a ticket by methods above.
03-05-2023 03:04 PM
Hello, I need a live person to call me please! Help, help, live help!
03-05-2023 02:57 PM
03-05-2023 02:55 PM - edited 03-05-2023 02:55 PM
03-05-2023 02:43 PM
Chances are if you mis-typed the number to be ported, the end-user of that number will NOT reply "YES" to the port authorization request, thus causing them to lose their number to you during the activation process.
One would, at least, hope they wouldn't.
03-05-2023 02:39 PM
@C_greta2 no worry then. There is a number you can call to the porting support team. You can call them to tell them the correct number and provide them the account number of the old provider
I will message you the number. Please check your Community inbox. Call the porting them and they will fix it
03-05-2023 02:35 PM
I accidentally typed in a wrong phone number, I mistyped one number
03-05-2023 02:33 PM
@C_greta2 how you find out wrong number ported to PM? was the porting completed? was the 'wrong number" from the old account already closed?
Would be nice if you can provide more details
03-05-2023 02:19 PM
More details would be helpful.
Was your port successful? Once you port from another company, the old carrier account is closed immediately and you can't port back unless you want to start another new account. If you port back, your new PM account will be closed.
If you entered the wrong number, your port was unlikely successful. We can offer more instructions on how to complete port.
03-05-2023 02:01 PM
@C_greta2 Get support help to try and resolve the issue
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )