Won’t recognize my top up

[Carverstone]

Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted. 

[Carverstone]

Did try this but no luck

[Carverstone]

I just sent them a message thank you for the link 

[Carverstone]

Yes I’ve tried that tried reloading. nothing 

[will13am · Accepted solution]

@Carverstone , I find the renewal from suspension isn't perfect.  Sometimes, it hurt doesn't work, not totally sure why. I suggest getting the moderator team to fix things.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[Lieux]

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@Carverstone wrote:

Yes when I click it, it asks me to make another payment when the amount due is at 0 

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You can try this trick...go in your self-serve account and tab PLAN/OPTIONS and click on PHONE LOST/STOLEN. Close your phone few minutes and open it again and click on reactivate my service and see if it helped.

[geopublic]

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@Carverstone wrote:

Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted. 

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Did you restart your phone?

[Carverstone]

Yes when I click it, it asks me to make another payment when the amount due is at 0 

[Lieux]

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@Carverstone wrote:

Had a prompt to make a minimum payment and after making the payment I still have no service. I do have an account balance now but I’m really confused why my cycle hasn’t restarted. 

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Can you see REACTIVATE my phone or number?