10-23-2020 06:52 PM - edited 01-05-2022 05:19 PM
I bought them 2 days ago and when I try to add them it responds " sorry we are not able to process this request. I'm getting frustrated. Please help.
10-27-2020 07:47 AM
I'm curious too....the voucher catalogue says they should be right away....ish. We're the moderators able to help?
10-25-2020 05:56 AM - edited 10-25-2020 05:57 AM
@VanshannonDid the moderators ever fix it?
10-25-2020 04:25 AM
It's ridiculous
10-25-2020 04:23 AM
No petro canada
10-25-2020 02:38 AM
Do you mind sharing the retailer you purchased them from? Are they processed by Blackhawk?
10-25-2020 01:37 AM
@Anonymous wrote:
@gpixel wrote:@Vanshannon try not to wait when adding vouchers to your account. just add them as soon as you get it. maybe the voucher numbers were reprinted to another customer.
Any voucher system worth anything would never print the same voucher PIN again. Then again, this delay in some of the PINs working is just silly.
10-25-2020 01:24 AM - edited 10-25-2020 01:25 AM
@gpixel wrote:@Vanshannon try not to wait when adding vouchers to your account. just add them as soon as you get it. maybe the voucher numbers were reprinted to another customer.
10-25-2020 01:07 AM
@Vanshannon try not to wait when adding vouchers to your account. just add them as soon as you get it. maybe the voucher numbers were reprinted to another customer.
10-24-2020 11:33 PM
I have been doing it through 611 I have had my phone 2 years and this is the first time this has happened. I have a moderator helping. They r getting the same error response.
10-23-2020 07:04 PM - edited 10-23-2020 07:07 PM
Depending on where you purchased the vouchers will determine their validity and how they appear. After trying our suggestions ( as all vouchers are valid after 24 hours) you can contact the moderators to add them for you or look into why they are not working. Here's the voucher catalogue for reference.....feel free to add yours once you do get them loaded onto your account in order to help others
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165
@totalUser Edit: nice edit
10-23-2020 06:58 PM - edited 10-23-2020 06:59 PM
Have you tried adding them thru 611? Press (1) then (1) again and add the correct 12 digit pin #. (There can be more than one set of digits which can be confusing.)
10-23-2020 06:58 PM - edited 10-23-2020 07:00 PM
Can you try adding them by dialing 611 or through your selfserve?
You could clean cache and use incognito mode, sometimes that helps
If it's still a nogo try contacting mods https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437