Hi there,
My wife and I use Public. I can login no-problem. She can't: multiple password resets ("you have successfully changed your password!") and super-careful password entry don't help. Same for website and the app (which we uninstalled and reinstalled without effect). I read there might have been a lock-out (too many fails, try later) but after a few days, no change.
I know the phone number and email both works for dual-factor auth, no-problem. Obviously, she can't enter this ticket herself.
Would love some help, please!
G
