Wife Phone Number Disabled

[ViorelAng]

My wife's phone number has been disactived due to the payment plan and we forgot about renewal.

Her phone is not receiving any message hence we cannot sign into her mail, nor bypass the TOTP. Hence she cannot pay her bill. Can any moderators contact me for this matter?

PS: Chatbot doesn't work. 

[CS_Agent]

Have a great day!

[ViorelAng]

Thanks. It worked!. Now everything is back to normal 🙂

[BKNS27]

@ViorelAng 

The Chatbot hasn’t been working in awhile. 
I am assuming you are trying to login on the Eversafe ID. If you are a longtime member, have you created an Eversafe ID?

This is new since June of this year and all members must create one before login to her account. Click on Sign Up and create an ID if she haven’t yet.

Meanwhile, I would suggest you pickup a voucher from these locations to activate/subscribe your account: 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

[softech · Accepted solution]

@ViorelAng 

does she remember the 4 digits pin? She can use *611 and make a manual payment there

For login and 2FA problem,   she can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

or open ticket with support by direct message and they can help:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[JRod]

@ViorelAng 

If you can’t access her email to receive the code you’ll have to message customer service through the community inbox. The ticket system rarely works.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).