Billed 3 times on September 24th for the same account!

[Donnadw35]

Hi, I recently upgraded my plan to the $45 one. I am just looking over my visa and see that i was changed 3 times! This is making me want to change service providers. Also, there is no other way to get in touch with anyone on the phone or is there? Or are complaints only through this service? First time for me putting in a complaint. I am not a happy customer to say the least. 

[hTideGnow]

hi @mojorising 

were you using Change Now when you make plan change? Check Payment history and see if it tells you that. And check Available Fund, sometimes extra money stay there  and yiu can let it there and used for next 2 renewals

But if yiu want, usually a situation like this PM agent will refund the extra charges, just submit a ticket and explain 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mojorising]

If you go into your account under payment and then click on payment history, are the same charges reflected there as well?

[Donnadw35]

These charges are on my visa statement, so no not pending. 

[JRod · Accepted solution]

@Donnadw35 

I am very sorry to hear that you have multiple charges. Are all three of these charges posted or are any of them pending? 

Are these charges also reflected if you login to your account and go to the payments tab and look at the payment history? 

If it’s on reflected on the payment history and all of the charges are posted, please reach out to customer service via the community mailbox. Unfortunately there is no number to call to speak to anyone and the support is all done online here. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[mojorising]

to message a Customer Service Agent, click on the link below. a reply will come in your inbox. Watch out for a red alert message icon on the envelope icon at the top of the page.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437