Why?

[Fccc]

no contact number???

 

[HALIMACS]

@Fccc 

There actually IS a contact number to assist with porting when there is a problem with porting a number from another provider.

I'll private message you the number.   You can get it by checking my message under your private message box upper right (you'll see a number over the envelope to indicate there's a message)

I have to private message the number as PM does not 'like it' when members post it publicly on this forum.   

[POM-POM]

You might need a new phone number or can call your previous phone provider to make sure the phone is unlocked 

[softech]

the error " Invaid Phone Number - Please enter a valid Canadian phone number"  is either because 

1.  you are trying to port in from Koodo prepaid
2. or  you have attempted activation once and saw some error and you decided to re-attempt to activate a second time.  But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attempt.   Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[Handy1]

@Fccc  

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

[Fccc]

 

[hTideGnow]

Hi @Fccc Yes, a phone company without phone support. I know it sounds weird.  But Support here is all online

Post your question and we can try to help

or you can submit ticket with CS agent and they will reply via Community inbox

[DDM69]

 

[Handy1]

@Fccc  To keep phone plans low cost , so everything’s done online 

but here’s how to engage support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.