Submitting a Ticket

[Laurabailey221]

@CS_Agent I have attempted to click multiple different links, multiple different times, in order to submit a ticket, and the link does not allow me to submit a ticket. My U.S. roaming service did not work and I would like to address it with a Public Mobile representative.

[Handy1]

@Laurabailey221  Message support directly 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

[HALIMACS]

By any chance, @Laurabailey221 , did you manually connect to the T-mobile network when down there.

Also, did you 'force' your device down to 2G when trying to call/receive calls?  The 3G network down there is decommissioned so devices need to be able to access 2g (or have VoLTE) when calling.

[hTideGnow]

HI @Laurabailey221 

use this link to message agnet:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS]

@Laurabailey221 

Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.