Why two payments when change my plan

[iliketotalk]

@Bal3005 Hello it sounds like you changed your plan early if so  you lose whatever money you paid for your old Plan since this is a pre-paid service if you had  changed plans on your renewal date you would not be paying twice

[Bal3005]

You charge me twice monthly bill.

[gblackma]

@RakeshManohar based on your statement, you choose to change it immediately. You lost the money paid to renew/ activate your plan and was immediately charged for the new one. See the article  https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

[geopublic · Accepted solution]

@RakeshManohar  Because you chose the immediate plan change option. In order to not lose you existing funds you need to select change plan on next renewal option.

If you made a mistake might submit a ticket to PM and explain the error and ask nicely if they can change it.

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[Triguy]

Did you change your plan before next renewal ?  If you did as PM is prepaid then your previous plan does not get pro-rated.

[hairbag1]

If your plan change is set to "Change at next renewal"...you'll only be billed for the changed plan at your next renewal.