Why isn't AutoPay tracked as a recurring bill payment?

[nitroblu]

The credit card I use on my AutoPay gives me rewards for recurring bill payments. PM AutoPay is the only service that does not get recognized by my credit card as a "recurring bill payment" type, even though all other services I use it for are correctly recognized. 

Is this something that needs to be updated on the PM system side? Or is this working as expected for others and it's just my credit card account having issues?

[computergeek541]

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@jj15ca wrote:

I have been looking into why my credit card issuer is not recognizing PM's their monthly PAP as Reoccurring so that I received my additional PAP loyalty rewards.   I work in the banking sector as an IT professional, and I can tell you that the reason our Credit Card providers are not recognizing PM's transactions as Reoccurring Payments is soley because they are not putting the 'R' flag in the Reoccuring Payment field on their transaction that they submit to the credit card companies.   That is it... it has nothing to do with 30 day billing cycle, or that the amount changes... it is purely the simpliest IT change ever... and they are not doing it for us.   sad.

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This is purely based on how Public Mobile is classified as a merchant and how the payments are processed.  It would cost Public Mobile more to process payments if these payments were classifified as recurring subscriptions.  Many companies who you would think count as recurring actually don't.  A good example of that is Netflix.

[jj15ca]

I have been looking into why my credit card issuer is not recognizing PM's their monthly PAP as Reoccurring so that I received my additional PAP loyalty rewards.   I work in the banking sector as an IT professional, and I can tell you that the reason our Credit Card providers are not recognizing PM's transactions as Reoccurring Payments is soley because they are not putting the 'R' flag in the Reoccuring Payment field on their transaction that they submit to the credit card companies.   That is it... it has nothing to do with 30 day billing cycle, or that the amount changes... it is purely the simpliest IT change ever... and they are not doing it for us.   sad.

[Anonymous]

 @hTideGnow : I know of a forum that keeps the history of edits done. It's a great feature.

Not sure how long a grace period might be for high participating regulars for getting full familiarity.

[hTideGnow]

Beauty for this new Community site , we see the edited time stamps.   would be better if it shows the original post and we can compare the edited one  🙂

[Anonymous]

@Anonymous 

i did to anothe OP post but by mistake is post in here and i fix it, i don't know something wrong for the new community site..

[Anonymous]

 @Anonymous : I'm thinking you edited your post but _now_ the customer doesn't need the CSA's. They can't fix it. Your post previously had your copy/paste of all the entering a payment card stuff.

[Anonymous]

@Anonymous 

i don't know the mistake in my post keep going..

[Anonymous]

 @Anonymous : What does any of that have to do with the recurring payment question?

[hTideGnow]

Sorry @nitroblu , PM Autopay is not consider as reoccuring payment on Credit cards.  It does not setup the same way as Pre-Authorized payment on the credit card side.  It is in fact a setup on the Public Mobile as to allow PM to pull the payment monthly.  The way it setup is different.  Many customers already checked with Credit Card companies and confirmed that.  

Sorry, not something we can do.  😞

[Anonymous]

@nitroblu 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[Meow · Accepted solution]

There is a tread with the very same question started today. Using search before posting will make less treads and same answers (or suggestions) duplicated. Just a suggestion, do not kill a messenger.

PM autopay is not classified as recurring payment by credit card companies. One of the reasons PM charges every 30 days (not exactly same day every month) which is not likely.

The other reason is that PM is not sending proper flag to CC company that this IS recurring payment.

I subscribe to a service which charges me every 30 days and I DO get cash rewards for recurring payment.

[dabr]

@nitroblu    It's probably due to the fact that PM bills every 30 days which means a different date every month and usually for reoccurring bills the date is fixed every month.