Why is there no way to have both of my Public Mobile numbers listed under a single account?

[artsandletters]

I only recently discovered that, when I ported a second phone number over to PM from FIDO, I couldn't add it to my existing account!

It seems incredibly bizarre that this is the case. (With FIDO, my partner and I can view our home phone number, our individual personal cell numbers and my home office cell number in our shared account profile.)

It is especially problematic for a host of reasons, most notably for having to log in to two separate profiles, the issues related to saved passwords (no way to save two sets of logins in Microsoft Edge), and for not being at all user-friendly.

Is there unusual reason why an account can't show all associated numbers within a single customer profile?

[hTideGnow]

HI @WoozyPolarBear   I think because it is Tier 3, Telus is trying to make sure everything here is basic and I am not surprise the official answer for our nice to have here would be: Koodo and Telus have them, please check there.

Don't get upset, you are getting slightly cheaper plan here, so this is the tradeoff  🙂

[Meow]

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@WoozyPolarBear wrote:

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Another xxxxxxxx excuse that doesn't hold water to me. You can put your head in the sand if you wish, but if customers are asking for this, and your competitors offer this too, then there is indeed something to FIX.

edited by computergeek541: inappropriate as per terms of service

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Thank you @computergeek541 for moderating and keeping conversation civil.

Because somebody offers something 'fancy' does not mean the rest has to follow.

Look at adaptive cruise control. EVERYBODY has it or tries to have it implemented. And how many actually do it properly?

PM is 3rd tier provider. Most people are happy with service they receive. There is a valid reason why PM has business model 1 email = 1 account = 1 customer.

[WoozyPolarBear]

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@Meow wrote:

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@WoozyPolarBear wrote:

The point is Public mobile should be fixing this issue.

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There is nothing to fix. That is the way PM has their services. This is as asking why some grocery store do not do price matching. Because they do not. Period.

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Another xxxxxxxx excuse that doesn't hold water to me. You can put your head in the sand if you wish, but if customers are asking for this, and your competitors offer this too, then there is indeed something to FIX.

edited by computergeek541: inappropriate as per terms of service

[JL9]

The price to pay for no frills 3rd tier. It would be nice to have that option but  I don't see that ever changing. Most ppl prob don't mind bc they will never need more than one and others don't mind bc of the savings/rewards

[artsandletters]

@WoozyPolarBear @ShawnC13 @dabr @hTideGnow @HALIMACS 

It would seem that the most logical explanation is how the old rewards system (and possibly the new one as well) is tied to a particular phone number/client account, which could be problematic to manage in assigning bonus rewards to more than one PM number...but from a user experience design standpoint, it falls pretty short.

Especially when there are other carriers making these software design investments that endeavour to eliminate as many friction points for the customer as possible. (Though I suspect that TELUS doesn't make the same level of investment here because PM is a budget option for the consumer. I'd be interested to see a cost/benefit analysis of making this kind of investment to develop a better interface with more robust capabilities vs. doing the bare minimum in terms of functionality and features.)

I get having your own business model, but this approach is extremely short-sighted.

Unfortunately, these are the perils of being a staunch advocate for the best in online user experience and customer service. [Insert heavy sigh here.]

[Meow]

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@WoozyPolarBear wrote:

The point is Public mobile should be fixing this issue.

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There is nothing to fix. That is the way PM has their services. This is as asking why some grocery store do not do price matching. Because they do not. Period.

[artsandletters]

Thanks for the reply.

Under the current setup, it is certainly not high in the ease-of-use department...

[HALIMACS]

I completely agree,  @artsandletters 

In fact, under the self-serve screen in the top-right, the account number field appears to be a pull down which suggests some level of functionality within the Khoros system to allow multiple accounts to be accessed from that page.

What Public Mobile could do is assign a Customer Number (or a master number), to an individual customer. And that 'customer' could hold as many accounts as they wish and just log into one self-serve site and simply access the account they prefer to manage from there.

It is certainly possible and I would think Public Mobile could easily separate the accounts such that the applicable Rewards could still apply to the individual account.

Will it happen, I doubt it.

[hTideGnow]

HI @WoozyPolarBear   I think mainly because they are keeping it simple to develop the system.

Also, there is no family plan here, so, having single line single account , they can eliminate   people from asking can they share un-used data

Also, the rewards would be an issue at the moment.  Rewards are tied with accounts and not line.  They cannot make dramatic turn at the moment without major development

[WoozyPolarBear]

I have yet to have anyone give me a rational and logical reason as to why this is the case here. It's ludicrous, and really just comes off as Public Mobile being too lazy to fix this issue. And yes it is a real issue. All the responses I ever see are suggestions on how to work around it. That's not the point. The point is Public mobile should be fixing this issue.

[ShawnC13 · Accepted solution]

@artsandletters, yes at PM each phone number needs its own account.  Being prepaid with no contracts I guess they have figured out this is the best way to deal with each phone number and that is as an individual account.

[dabr]

@artsandletters    It might be a feature of prepaid service.  OTH having separate accounts allows all accounts to receive the rewards/points and/or PM's holiday gifts.

An email alias can be used for the other account/s to make it more convenient as all emails will go to the main email address..

edit:  Clarification email alias for username for login and same CC for payments.