I’ve recently switched from Bell to Public mobile. I’ve been saving over $60 a month for a very similar plan that I had with Bell. How is public mobile so cheap? How can they make enough money when all the other phone companies are charging soooooo much more??!!
No call centre
Keep cutting costs - recently revised rewards program
Lower cost plans are on throttled LTE to 3g
All on line -- no commissions for setting up an account
Website has bugs...and won't be fixed.
$15 plan is based on a CTRC ruling.
Referrals allow growth
The biggest problem right now is easy access to buy a SIM card reasonably close and the online ordering takes too long to ship.
PM is no frills mobile provider.
There is no live support. Most issues are resolved by free help from customers like yourself. Only account related issues are handled by agent though personal mail.
Since PM is using Telus network coverage is great and reliable.
But if you have an issue with service getting help might be frustrating.
hi @hughdyment9 , Yes, because PM is part of Telus, sharing some system from Telus.
But , honest,Telus, Bell and Rogers all have a Tier 3 service providers and running similar plan, similar price
The biggest difference, could be another way to save some money is that they don't have a live support liine. Their support is fully online and they rely on Community support as the first level support. I think they allows them to hire not as many support staff, which saved some cost
The top tier cell companies (Telus, Bell, Rogers) have all the bells and whistles.
The mid tier cell companies owned by the top tiers (Koodo, Virgin, Fido) are reasonable.
The lower tier cell companies also owned by the top tier (Public, Lucky, Chatr) are bare bones and charge for additional options.