Why has my bill increased?

[WhyIsThis]

Public Mobile has changed my plan and is now charging me more than I signed up for. Formerly, my bill and plan was $43.05, including fees and taxes, and now I am being charged a base rate of $45 as of this month. Why?

[Phil_Adelphus]

@AnnaParm   What plan are you on?  There are, or maybe were, some lower cost plans offered to existing members if you logged in to your account, they were not advertised.  One is/was $29 for 10GB at 4G speed and the other is/was $19 for 1GB at 4G speed.  It seems they are still available to some customers but not others so you might want to check.

[AnnaParm]

I am in the same boat: i used to pay about $25 a month (i had $2 off auto pay, $4 off loyalty) but my bill increased to $33 this month, that's $8 extra! I am really disappointed.

[v_v]

PM has retired the Rewards this month, but use the Points instead.  Overall, you will receive less credit than before, and you need to pay full service plan every months now.      Rewards - PM will auto credit to your bill monthly.  Points - you need to accumulate points to min. $15  then claim it on your bill when you request it.  

[hairbag1]

@WhyIsThis 

Some Cdn corporations have made HUGE donations to Cdn political parties...I can't imagine why !!

When corporate Canada retires...some "retire" into political life.

[Boki]

Same as when companies advertise 'sale 80% off' from crazy jacket up prices AND they do earn money even with '80% off' since initial price is not realistic.

Prices DID NOT INCREASE! Only rewards (subject to change at company's whim, NOBODY ever promised you rewards will stay as is forever' have been changed from $ to points.
And just because all of as old customers got used to nice discount every 30 days now we are pissed off.

[WhyIsThis]

---

@hairbag1 wrote:

Some have even left PM altogeather.

---

I can see why. It's an insidious, dishonest, and sneaky way to increase prices. Not sure how this hasn't been flagged under federal consumer protection law, other than, "Well, you see, we told them the prices were increasing in this small print in our replacement program."

What a peculiar business model - crowdsource your customer service, then sit back and watch as the people providing the support criticize the business in that very support. I suppose that's what we should expect from a company like Telus.

[hairbag1]

@WhyIsThis 

here's a bit more reading to help you understand what's happened. We were informed of these pending changes back in April....March.

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

[WhyIsThis]

I saw that before you replied and did change to the $34/mo contract. Thank you for looking out for me though.

[hairbag1]

@WhyIsThis 

if you read through the past posts here in the Community Forum, you won't fund anyone who's too happy with PM for this change. Virtually everyone who previously got Rewards, will now be downgraded to points. We've all had to review our cellphone needs to see which is the best plan for each of us. Some have even left PM altogeather.

[Phil_Adelphus]

@WhyIsThis   I don't know what plan you are on but you might want to look at the newer ones available, like the $34 for 50GB at 5G (or lower) speed for example.  Unless your current plan is much better than that it would reduce your cost even further.

[WhyIsThis]

I see. That's a very poorly implemented change. I didn't realize that it was legal for a company to unilaterally increase the price by removing a feature.
The confusing part is that my bill was $43.05 for months, then last month it was $42.00, and this month it is $47.25.

[hairbag1]

---

@WhyIsThis wrote:

No, the base rate has increased.

---

Which plan were you subscribed to previously and which plan now ? Did you voluntarily change plans this past month. Check closely in payments to see if you're not confused with Rewards vs Points.

[WhyIsThis]

No, the base rate has increased.

[hairbag1]

@WhyIsThis 

the old Rewards plan has been retired and new points now. You'll pay full price and get points...when you have at least 15 points, you then manually change points to $$ for renewal, add-ons or future contests.

added...

https://www.publicmobile.ca/en/bc/get-help/articles/redeeming-public-points