...is to be able to update a credit card expiry and security code. Nearly two months and 5+ agents later, it gives the exact same error. The agents keep asking me the exact same questions I've already answered! Has anyone else had an insane experienc...
Public Mobile has changed my plan and is now charging me more than I signed up for. Formerly, my bill and plan was $43.05, including fees and taxes, and now I am being charged a base rate of $45 as of this month. Why?
Wondering if anyone has ever had a request for escalation actually move forward? I have a ticket open for nearly 3.5 months, zero action on Public Mobile's side, instead agents are repeatedly asking me inane questions that I've already answered and c...
It is a regular, major bank credit card. No other vendor has had any issues whatsoever processing the update to the expiry date and cvv. I have tried all of the suggestions in forums, resetting cache, multiple browsers in private/incognito, etc. and ...
For example they've asked me a couple times if the bank has the right address, which they do. It's the same address as here. All of the information is indeed correct and I've confirmed multiple times. I don't understand why they keep asking the same ...
The expiry is this month and the payments for June/July went through under the previous expiry/cvv.It's as if each new agent is looking at the ticket as if it's an entirely new ticket - it's so strange. I've tried 2 computers so far.
