Why don't they have customer service anymore

[Brew12601]

This is crazy I'm having issues I'm trying to get a hold of customer service this is crazy   

Ok here goes I have an s20 I have 2 voicemail icons that will not go away I have no voicemails I went to the phone  app I cleared cash and data I've turned off my phone I've done everything except reset it what's going on

[esjliv]

@Brew12601  

Is there a force quit option in your Call Settings, if so try selecting that.

Then, turn your phone of for a couple minutes, then restart it.

Also, you could try performing a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

[darlicious]

@Brew12601 

Is this the method you used to clear your phone app's data and cache? If not then give it a go...

How to remove voicemail notifications

1. 1 Open the Settings app.
2. 2 Tap Apps.
3. 3 Tap the sort by icon.
4. 4 Tap Show system apps.
5. 5 Tap Call settings.
6. 6 Tap Storage
7. 7 Tap Clear cache and Clear data. Please note: clearing your data will reset your phone app, removing your recent calls. It will not remove your contacts.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[JL9]

Samsung issue. Going to their website and their live chat might shed some light, they also have some good troubleshooting articles.

[softech]

@Brew12601   When you press voicemail and it didn't call anywhere? 

you can manually update the voicemail setup on your phone,  You can go to your Dialer->Settings->Voicemail and then you can enter the voicemail phone number.   here are the numbers you can use, just pick one in your province, try it first, if it works, set it on your device yoruself

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

[computergeek541]

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@Brew12601 wrote:

This is crazy I'm having issues I'm trying to get a hold of customer service this is crazy   

Ok here goes I have an s20 I have 2 voicemail icons that will not go away I have no voicemails I went to the phone  app I cleared cash and data I've turned off my phone I've done everything except reset it what's going on

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Customer service hasn't been provided over the phone support for a few years. However, the icon on your phone isn't a Public Mobile service issue and thus, Public Mobile customer support cannot help.  This is something that you need to take up with the manfuacturer of the phone.    I suggest calling yoruself using another phone and then leaving a message for yourself. Then check your voice messages as usual.