I need to change my email

[Brew12601]

I'm trying to change my email on my account I can't seem to change it the email no longer exists how do I put a new email on my account I believe the system wants to send me an email to confirm I want to change my email

[softech · Accepted solution]

@Brew12601   Even the email you are using for My Account does not exist, you can still use it to login to My Account (afterall, it is used as a user id here anyway)

Of course, it is good to change it to an email address that you have access.   But  only PM Support can assist in changing the email used for My Account, please open ticket with PM Support:

1. If you have access to My account: Click on the bubble on the lower right or https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[computergeek541]

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@Brew12601 wrote:

I'm trying to change my email on my account I can't seem to change it the email no longer exists how do I put a new email on my account I believe the system wants to send me an email to confirm I want to change my email

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There isn't any way to change the e-mail for the Self Serve account that you can do yourself.  You'll need to go open this link at https://widget.telus.tiia.ai/publicmobile/publicmobile.html and after doing that, type in "change self serve e-mail address".