Why does phone say not registered to connection

[computergeek541]

@Lynnhundt 

Also go to devicecheck.ca to check to see that the IMEI of the device hasn't been reported as stolen.

[BKNS27]

@Lynnhundt 

Check to see if there is an outage in your area map:

https://istheservicedowncanada.com/status/telus/map 

[will13am]

@Lynnhundt , please check your self serve account to make sure that the account is in active status.  Do so using incognito mode on the browser.  

[Handy1]

@Lynnhundt @I think the weather is having an impact on many customers across the country due to bad weather possibly , or you can always submit a ticket to agent