Why did my bill jump from $19.4 in April/24 to $28 in May/24?

[Thisisstupid100]

Hi, just noticed that my auto-payment amount, which was $19.04 up until April 2024 jumped to $28.00 from May 2024 onwards - why is that? I am logged into my PM account and am at the Payment History screen but that only goes back to June 26/24 so i can't see the difference between the April and May charges/payment history. 

Thanks, 

Sylvia 

[Thisisstupid100]

Thank you!

[hairbag1]

@Thisisstupid100 

you were used to having Rewards applied against your regular plan costs....BUT...as of May, we no long have Rewards as we used to. Now we get Points.

[softech]

@Thisisstupid100 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
• Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

[hTideGnow · Accepted solution]

hi @Thisisstupid100 

you were wondering where the autopay/loyalty discount/friend rewards gone?   PM has ended that old system and moved everyone to the new Public Points!!

So, now you have to pay full price first and PM will give you back points after.  Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile.  Instead of $2 autopay discount, you get 5% of your plan in points.  

And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit