Why can't I submit a ticket

[Unsatisfied]

This seriously seems like a rabbit hole, intentionally.

I try and submit one after I sign into the community and it asks for verification, which I give, and it tells me its incorrect.

Someone please at public mobile please reach out to me.  This is absurd.

Edit - Was able to verify so I guess we will see if anyone gets back to me

[Unsatisfied]

Thank you for the contact info

[statusquo]

I'm sorry now I realize my link earlier doesn't have a second link but just a chatbot.  I'm sure I saw one somewhere but I'm glad esliv has given you the real link.

[esjliv · Accepted solution]

@Unsatisfied - please try again by opening a tab in incognito mode, perhaps they may help.

If ongoing issues, ontact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[pmbc]

@Unsatisfied  Did you send a private message to CS_agent or via the chatbot?  They will ask for your PIN you set up for the PM account.  If it's incorrect, go to you account and update with a new one under Profile, PIN.

I found out a new account I set up had a different PIN than I configured (maybe I made a mistake?) so I just went to the PIN setting and set up the same PIN and it was fine after that.

[statusquo]

Maybe the chatbot is going through some technical problems and you might want to try sending a private message to the agents.  Try the second link from this page.  https://www.publicmobile.ca/get-help