Why can't I change my subscription to the $19/month plan?

[Hanh7]

When I go onto MyAccount to change my subscription, the $19/month plan does not show up. I can see it on the website, but it does not appear on MyAccount.

[Hanh7]

Thanks for the reply! I will check those out to see if anything satisfies me.

[Hanh7]

Thank you for your reply. I really hope there are better plans for existing customers. 🙂

[Handy1 · Accepted solution]

@Hanh7  It’s mostly just for new activations and existing customers on the $13 or $15 plan . But we can only change to the plans that are available to us in our account to change to . If you don’t have any friend referral . You could port number out and back in on newly created PM account with new sim and email to get the plan you really want . But but by end of this month come Black Friday sales my hope is we see better plans for existing customers anyways 

[hTideGnow]

hi @Hanh7 

sorry, not all plans available for everyone now.  The $19 plan is only available for small number of existing customers, mainly those with $15 plan 

You can only change to plans available on you My Account and no other plans.  Support won't be able to help either