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10-17-2018 01:10 AM - edited 01-05-2022 02:10 AM
I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
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10-17-2018 09:11 AM
@will13am wrote:
@Ba wrote:
@ShawnC13 wrote:
@Jingyuan wrote:I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Do you have an iphone? It seems they send messages to get it all setup. I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.
Yes, this was exactly what happened to me the first time my plan was set up. The moderators can and would increase your text allowance to 55 texts to compensate for the lost 5. After this initial setup, these "mysterious" outgoing texts will not happen again.
I don't think asking the moderators to compensate the "mysterious"' outgoing text is appropriate. This has got nothing to do with issues with the Public Mobile service.
It doesn't but if it is happening it is great to see public mobile sitting some goodwill to new customers and compensating then for something out of their control as well
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
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10-17-2018 07:02 AM
@Ba wrote:
@ShawnC13 wrote:
@Jingyuan wrote:I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Do you have an iphone? It seems they send messages to get it all setup. I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.
Yes, this was exactly what happened to me the first time my plan was set up. The moderators can and would increase your text allowance to 55 texts to compensate for the lost 5. After this initial setup, these "mysterious" outgoing texts will not happen again.
I don't think asking the moderators to compensate the "mysterious"' outgoing text is appropriate. This has got nothing to do with issues with the Public Mobile service.
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10-17-2018 06:59 AM
@Nebula wrote:Another reason why Android is better 😉
(Joking... I like both)
Why does it happen? ELI5 please
(Explain Like I'm 5)
Be careful with this statement. The Google dialer does the same thing.
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10-17-2018 05:05 AM
Another reason why Android is better 😉
(Joking... I like both)
Why does it happen? ELI5 please
(Explain Like I'm 5)
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10-17-2018 01:25 AM
@ShawnC13 wrote:
@Jingyuan wrote:I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Do you have an iphone? It seems they send messages to get it all setup. I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.
Yes, this was exactly what happened to me the first time my plan was set up. The moderators can and would increase your text allowance to 55 texts to compensate for the lost 5. After this initial setup, these "mysterious" outgoing texts will not happen again.
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10-17-2018 01:14 AM
@Jingyuan wrote:I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Are you using an iPhone?
After switching mobile provider, iPhone uses quite a few text message to setup something.
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10-17-2018 01:14 AM
@Jingyuan wrote:I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
You probably have an iphone. It's your iphone syncing up with whatever Apple has going on. It's not Public Mobile. It'll finish but yes it'll consume some of your texts.
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10-17-2018 01:14 AM
@Jingyuan wrote:I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this?
Do you have an iphone? It seems they send messages to get it all setup. I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *