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Why 5 outgoing texts being deducted from my account

Jingyuan
Good Citizen / Bon Citoyen

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 

8 REPLIES 8


@will13am wrote:

@Ba wrote:

@ShawnC13 wrote:

@Jingyuan wrote:

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 


Do you have an iphone?  It seems they send messages to get it all setup.  I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.


Yes, this was exactly what happened to me the first time my plan was set up. The moderators can and would increase your text allowance to 55 texts to compensate for the lost 5. After this initial setup, these "mysterious" outgoing texts will not happen again.


I don't think asking the moderators to compensate the "mysterious"' outgoing text is appropriate.  This has got nothing to do with issues with the Public Mobile service.  


It doesn't but if it is happening it is great to see public mobile sitting some goodwill to new customers and compensating then for something out of their control as well

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *


@Ba wrote:

@ShawnC13 wrote:

@Jingyuan wrote:

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 


Do you have an iphone?  It seems they send messages to get it all setup.  I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.


Yes, this was exactly what happened to me the first time my plan was set up. The moderators can and would increase your text allowance to 55 texts to compensate for the lost 5. After this initial setup, these "mysterious" outgoing texts will not happen again.


I don't think asking the moderators to compensate the "mysterious"' outgoing text is appropriate.  This has got nothing to do with issues with the Public Mobile service.  


@Nebula wrote:

Another reason why Android is better 😉

 

(Joking... I like both)

 

Why does it happen? ELI5 please 

(Explain Like I'm 5)


Be careful with this statement.  The Google dialer does the same thing.

Nebula
Great Citizen / Super Citoyen

Another reason why Android is better 😉

 

(Joking... I like both)

 

Why does it happen? ELI5 please 

(Explain Like I'm 5)

Ba
Good Citizen / Bon Citoyen

@ShawnC13 wrote:

@Jingyuan wrote:

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 


Do you have an iphone?  It seems they send messages to get it all setup.  I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.


Yes, this was exactly what happened to me the first time my plan was set up. The moderators can and would increase your text allowance to 55 texts to compensate for the lost 5. After this initial setup, these "mysterious" outgoing texts will not happen again.

popping
Retired Oracle / Oracle Retraité

@Jingyuan wrote:

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 


Are you using an iPhone?

After switching mobile provider, iPhone uses quite a few text message to setup something.

Anonymous
Not applicable

@Jingyuan wrote:

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 


You probably have an iphone. It's your iphone syncing up with whatever Apple has going on. It's not Public Mobile. It'll finish but yes it'll consume some of your texts.

Welcome.

ShawnC13
Oracle
Oracle

@Jingyuan wrote:

I just started up my plan for $10 per 30 days a moment ago. Right after I found 5 texts being deducted even I did not send out any text! How come for this? 


Do you have an iphone?  It seems they send messages to get it all setup.  I have heard it goes on for a bit but you can message the moderators and they will credit the amount of texts it took during the setup.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Need Help? Let's chat.