@smanickam Looks like the MODS are dealing with many promo plan issues first as mentioned before. They are dealing with a ton of porting issues and customers who have no service as a top priority.
http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863
Said by Dave_M "If there is an inaccuracy in your rewards, we would ask you to please message us after December 5th to get those fixed. We will make sure you get all the rewards you are entitled to, but we want to make sure we are prioritizing customers with no service in the short term.
