When I make a call it says phone number is disconnected

[Lyndsay]

For the past few days whenever I make a call it tells me the number I am trying to reach is not in service. This is not true, every number I tried to call is still in service. I can’t even check my own voicemail.

My spouse is also with Public and his phone has no issues.

[ctaljeh]

Hello again,

Update:

Support got back to me and fixed the problem from their side.

Lyndsay, they should be able to fix yours if you reach out to them. Best of luck.

[ctaljeh]

Hello Lyndsay,

I have the same pb as you, but mine only started yesterday. My husband and kids are also with Public and they are not affected by this issue. I tried: turning phone off for 5 minutes, adding 1 before dialing a number, resetting network settings, switching phones. Nothing worked. I submitted a ticket to support and waiting to hear back.

[LitlLdy]

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@iamcdn wrote:

Are you dialing 1 + area code + 7 digit number or just area code + 7 digit number?

My problem just started yesterday and I just figured out why. I have to dial 1 before the area code. I don't know why that is now cause if I don't do it won't make the call anymore

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@iamcdn , good suggestion. Thats the only way my calls go through.

[dabr]

@Lyndsay    You know the PM SIMs are triple punched and you only need to remove (carefully) the outer housing to make them smaller?

[Lyndsay]

I haven’t tried that but I can still call my spouse’s number without it.

[LitlLdy]

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@Lyndsay wrote:

I did try that and it is still happening.

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@Lyndsay , have you tried resetting network settings & rebooting your phone?

Is your phone set on 3G or LTE?

[iamcdn]

Are you dialing 1 + area code + 7 digit number or just area code + 7 digit number?

My problem just started yesterday and I just figured out why. I have to dial 1 before the area code. I don't know why that is now cause if I don't do it won't make the call anymore

[Lyndsay]

I did try that and it is still happening.

[Lyndsay]

I can’t, they’re different sizes

[dabr]

@Lyndsay    There are a lot of other customers posting about same or similar issues to yours. 

Can you try powering off and removing the SIM for 5 mins before reinserting and rebooting?  This resolved the problem for another customer after being suggested by @LitlLdy earlier and might be worth trying while you wait to hear back from customer support.

[hairbag1]

@Lyndsay 

can you swap sims to see if the same thing happens when you use spouse's phone.

added...

if it still does it, send a message to CSA for their assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437