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When I login to My Account I am getting Our Services are Getting an Upgrade Message

C1nders
Great Neighbour / Super Voisin

When I login to My Account I am getting Our Services are Getting an Upgrade Message March 4th to March 5th and today is March 10th and I am unable to look at my plan.  Also when trying to make a local call I am getting a message that I am out of minutes when I have a Nationwide Plan.  I just switched to Public Mobile (first time customer) yesterday (March 9th).  Can anyone help me with this?

6 REPLIES 6

hairbag1
Mayor / Maire

@C1nders, @Mercer_10 , @slusagm 

try again now...I just did and it seems to be working again. I was able to log in to my Rewards and redeem some points.

You can buy voucher from stores and paybusing *611 on the phone

Or if you like PM to check , message them 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Mercer_10
Great Neighbour / Super Voisin

Its been saying that since the 4th. I need to reactivate my account amd havent been able to since. 

usually that is a false alarm.  Reboot phone, and call with a 1 in front of the 10 digits number 

C1nders
Great Neighbour / Super Voisin

What about getting the message that I am out of minutes when I have an unlimited calling plan?

slusagm
Mayor / Maire

same for me. I think they just re-use an old message for this unscheduled maintenance.  But try back after 8am ET, they usually done by then

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